Shared Service Centers Leadership
Sr. Associate Vice Provost
Jason Hornberger has been at the University of Kansas for over 13 years, previously serving in the Office of the Provost. As the Senior Associate Vice Provost over the Shared Service Centers, Jason ensures Shared Service Centers fulfill service level commitments. He receives frequent status updates from Deans, Directors, Chairs and SSC Directors. Jason also works closely with the Shared Services Advisory Boards which meet quarterly to evaluate how well each of the Shared Service Centers are meeting their commitments to the departments and units that they work for, and to quickly address any lapses in service. Jason is dedicated to ensuring all campus units served by the Shared Service Centers are satisfied.
SSC Lead Director
Pat Kuester is responsible for providing overall leadership for Shared Services with a focus on customer service, process improvement, building relationships with Schools and Research Centers / Central Offices and providing development opportunities for staff. She has over 20 years of experience in administration and finance, including nine years at the University of Kansas, where she previously worked as the Director of Finance and Planning at the Law School and Director of the Education, Social & Biobehavioral Shared Service Center.
O'Leary SSC Director
Amy Carlson has 20 years of experience in higher education, including 9 years at the University of Kansas, where she previously worked as the Manager of Post Award Services at the Higuchi Biosciences Center. As Director of the O'Leary Shared Service Center, Amy is responsible for cultivating an environment of outstanding customer service and accountability to the units served. She is dedicated to providing a collaborative environment, growth opportunities for staff, and effective working relationships with units across the University.
Eaton Hall SSC Director
Michelle Ginavan Hayes began her career at the University of Kansas in 1998. For 15 years, Michelle worked in central research administration at the KU Center for Research, working to support the research mission of the University. Michelle then moved to the College & Professional Schools Shared Service Center to serve as the Research Manager. Michelle now serves as Director of the Eaton Hall Shared Service Center. As Director, Michelle applies all of her experience and knowledge to directly support the needs of research centers, departments and other units housed within the Eaton SSC. Michelle helps cultivate an environment of customer service and professional development with her staff and the units they serve. Michelle also serves as a member of the Eaton Hall SSC Advisory Board, and works to provide support and oversight, as well as working to establish best practices and process improvement and maintain a positive culture to support the research, teaching, and service endeavors at the University of Kansas.
Carruth SSC Director
Jody Milford is a KU graduate who began working for the University in 2004. She’s held positions in Graduate School & International Programs, Research & Graduate Studies, Human Resources, and the Shared Service Centers. Jody’s KU background includes supporting both administrative and academic departments in Finance-, HR-, and Research-related contexts which provides broad insight into the issues faced by the KU community and the SSCs. Her most recent role as a SSC HR Manager provided oversight for the College and Professional Schools SSC (now Carruth SSC) HR staff and quality assurance for departments as they transitioned into the SSC. As the Director of the Carruth SSC, Jody is responsible for cultivating an environment of outstanding customer service and accountability to the units served. She has a particular interest in process improvement, providing opportunities for professional development for staff, and ensuring a high level of service for the units served by the Carruth SSC.
Strong Hall SSC Director
Karla Williams has worked at the University of Kansas for over 20 years, previously working as the Director of Financial Operations and Human Resources in the School of Business. As the Director of the Strong Hall Shared Service Center, Karla is responsible for cultivating an environment of customer service and providing customized support to the units served. Karla serves as a member of the Strong Hall Shared Services Advisory Board, which meets quarterly to evaluate how well the Shared Service Center is meeting its commitments to departments and units, and to quickly address any lapses in service. Karla maintains close connections to the Deans, Directors and Chairs of the units her Shared Service Center serves. Karla is also committed to the growth and development of her staff and works closely with the central departments to improve policy and coordinate training.