What are Shared Service Centers?
The goal of shared service centers (SSCs) is to reorganize some of the transaction-based activities that occur in the units and departments at KU with a focus on providing increased levels of service through training shared service center staff, providing them the tools to succeed and emphasizing customer service.
Services provided by the SSCs aim to be efficient, timely, and based on best-practice.
We strive to provide:
- An accountability structure, including regularly assessed performance and customer satisfaction metrics
- An environment of professionalism, where staff have a deep understanding of the business practices underlying the tasks they perform
- Error-free service and quick processing times